Network Engineer
A Network Engineer who is well versed in the understanding of networking technologies. This role requires a broad and deep technology knowledge and the ability to provide solutions to a customer’s technical business problem. This position requires commonly used concepts, practices, and procedures within Unified Communication Technologies.
Responsibilities
- Follow standardized processes and procedures.
- Act as the lead engineer on an install/project providing guidance, instruction and mentoring to Network Engineers on the worksite.
- Assist in standardizing processes and procedures.
- Responsible for install/project data collection during the project.
- Ability to work independently and in a team environment managing a range of customers and technical situations.
- Identify customer needs and design detailed solutions.
- Provide hands on installation and support (as well as remote, phone and email).
- Complete projects at client sites thoroughly and on-time.
- Design, install, monitor, and maintain client networks from simple environments to complex multi-site networks.
- Resolve service delivery and client issues as needed.
- Attend all service appointments with a focus on providing quality client service.
- Submit detailed records (time sheets, tickets, reports, etc).
- Maintain accurate, timely and thorough client site documentation.
- Meet with colleagues, managers and account managers regarding account status, ongoing issues and opportunities.
- Attend and participate in regularly scheduled team meetings.
- Available for on-call and emergency response as needed.
- Identify and escalate business and technical opportunities.
- Off hour work and overnight travel may be required.
- Maintain a high level of professionalism with customers, vendors and staff.
Minimum Qualifications
- 5+ years experience in the implementation, design, and/or maintenance of converged networks utilizing Cisco products.
- Hands on knowledge and experience designing, configuring and maintaining of Cisco Unified Communications systems is preferred.
- Has experience/education in most of the products that the client installs.
- Ability to support advanced level router configurations and is versed in Layer 2 & 3 switch configurations.
- Can support technology products in the areas of Network Infrastructure (Core & Remote) switches and routers, Firewall/VPN Security, and Wireless systems.
- Can utilize network diagnostic tools to troubleshoot network problems, and work with colleagues or vendor for assistance.
- Cisco CCDP/CCNP/CCVP is preferred.
- Strong verbal and written communication, customer facing skills, and a can-do attitude are required.
- Excellent customer service and customer management skills.
- Strong technical leadership is required.
Location: Boston MA/Warwick RI
Compensation: $100,000 - $125,000 plus benefits
Submit confidential resume to: trish@trsusa.com
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